Effective Date: 01-01-2025
Last Updated: 01-01-2026

This Privacy Policy is issued by Exact International, operating the website: https://exactmfd.com

We are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”), Information Technology Act, 2000, and applicable Indian laws.

1. About Us (Data Fiduciary)

Under the DPDP Act, Exact International acts as a Data Fiduciary, meaning we determine the purpose and means of processing personal data.

Business Name: Exact International
Website: https://exactmfd.com
Location: Chennai, Tamil Nadu, India
Email: [email protected]
Phone: 8189997838

2. Personal Data We Collect

We collect personal data only for lawful purposes and with your consent where required.

A. Information You Provide

• Full name
• Email address
• Mobile number
• Company name
• Billing and shipping address
• GST details (if applicable)
• Comments and form submissions

B. Automatically Collected Information

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Cookies and usage data

C. Transaction Information

When you purchase products or services through our website, we collect order-related details such as:

• Order items
• Order value
• Transaction ID
• Payment status

We do not store your full debit/credit card details on our servers.

3. Legal Basis for Processing (DPDP Act Compliance)

We process your personal data based on:

• Your explicit consent
• Performance of contract (processing orders/services)
• Legal obligations (tax, invoicing compliance)
• Legitimate business interests (website improvement, fraud prevention)

You may withdraw consent at any time by contacting us.

4. Purpose of Data Collection

Your data is used for:

• Processing orders and payments
• Providing machine sales, rental, and service support
• Responding to inquiries
• Sending order confirmations and invoices
• Improving website performance
• Marketing communication (only with consent)
• Legal compliance and fraud prevention

We do not sell personal data.

5. WooCommerce & Payment Processing (Razor pay Section)

Our website uses WooCommerce for e-commerce functionality and Razor pay as our secure payment gateway provider.

WooCommerce

WooCommerce may store:

• Order details
• Billing/shipping information
• Customer account information
• IP address and browser data

This information is used to:

• Process orders
• Manage accounts
• Improve store functionality

WooCommerce data is stored securely on our hosting server.

Razor pays Payment Gateway

We use Razor pay to securely process payments.

When you make a payment:

• Your payment details are processed directly by Razor pay.
• We do NOT store full card numbers, CVV, or UPI PIN.
• Razor pay may collect:
  • Name
  • Email
  • Phone number
  • Billing details
  • Payment instrument information

Razor pays operates under RBI guidelines and PCI-DSS security standards.

You can review Razor pay’s Privacy Policy here:
https://razorpay.com/privacy/

Payment processing is governed by Razor pay’s terms and privacy policies.

6. Cookies Policy

We use cookies to:

• Improve user experience
• Remember login sessions
• Track analytics
• Store cart information
• Detect spam

Users may disable cookies via browser settings. However, some website features may not function properly.

7. Data Retention Policy

We retain personal data only as long as necessary:

• Order & invoice data: As required under Indian tax laws
• Comments: Stored indefinitely unless deletion requested
• Account information: Until user deletion request
• Marketing data: Until consent is withdrawn

8. Data Sharing & Third Parties

We may share data with:

• Payment gateway providers (Razor pay)
• Hosting providers
• IT service providers
• Government authorities (if legally required)
• Analytics services (e.g., Google Analytics)

All third parties are required to maintain confidentiality and security.

9. Data Security Measures

We implement:

• SSL encryption
• Secure hosting
• Firewall protection
• Role-based admin access
• Regular software updates

Despite our efforts, no system is completely secure.

10. Your Rights Under the DPDP Act

As a Data Principal (user), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of personal data
• Withdraw consent
• Grievance redressal

To exercise your rights, contact:

[email protected]

We will respond within a reasonable time as per legal requirements.

11. Grievance Officer (Mandatory Under DPDP Act)

In accordance with Indian law, the Grievance Officer details are:

Name: Exact International
Email: [email protected]
Phone: 9094095551

Any grievance will be acknowledged within the legally prescribed time frame.

12. Children’s Data

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect children’s personal data.

13. Cross-Border Data Transfer

Some service providers may process data outside India.
We ensure adequate safeguards are in place before such transfers.

14. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.

15. Contact Us

Exact International
Chennai, Tamil Nadu
Website: https://exactmfd.com
Email: [email protected]
YouTube: EXACT MFD INFO
Phone: 9094095551